Products
How and where are your items made?
All of our garments are printed, packed, and shipped by ourselves in Katy, Texas. We operate a manual screen print machine and a DTG machine in house. Some designs are also printed by DTF and other transfers. The paper bookmarks are also produced in the U.S. and fulfilled directly by us. Our wall arts are fulfilled by our partner businesses who are specialized in canvas and poster printings.
How do I know what size to order?
Our garments adhere to general U.S. market sizing standards. For detailed sizing information, please refer to our size chart here.
What garments do you print on?
Most of our garment-dyed-tees are from Comfort Colors. Sometimes due to supply issues, we will use replacement tees from Comfort Wash or other equivalent brands. Our tie-dye tees are usually from Colortone. Our crewneck sweatshirts are from Gildan, Jerzee, Hanes etc.
Do you offer kids sizes?
Depending on the sizes of the design, sometimes we can help you to custom the order for kid sizes. Please contact us for more details.
Ordering
I need to change my order, what should I do?
If you need to make changes to an order, please email us at hello(at)aftercolor.com. It usually takes us about 2 hours to line up your order to our printing line-up. However, we will do our best to make the order right for you.
Can I cancel my order?
To cancel an order, you must let us know within 2 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.
There is a defect in my order, what should I do?
In the rare event that an order is shipped with a defect, we will offer a free replacement if the defect is reported within 7 days of receiving your order. Even if you missed the 7 day mark, please let us know so we can do our best to help. If a replacement is not available, we will offer store credits. Depending on the defects, sometimes we will send a prepaid mailer for the defect to be mailed back to our printshop.
What should I do if I receive the wrong item or missing an item?
In the case of receiving the wrong item or missing an item. We will ship the correct/missing item asap. Depending on the item, we may or may not ask for the wrong item to be returned. A prepaid mailer will be provided if the wrong item is required to be returned. As of the end of 2023, we started implementing in-house barcode systems that greatly reduced wrong/missing items.
What to do if I want to return or exchange my order?
Most of our items are printed to order meaning we do not keep an inventory; because of this, we cannot offer a return for an outright exchange. If you would like a different size or color, you may return your item within 7 days of receiving your order for store credit. For U.S. returns that exceed $75, the free shipping discount at the original purchase will be deducted ($7.99) from the store credit.
You will be responsible for paying for your own shipping costs for exchanging your item. To begin the return for store credit request, please go to our contact us page.
What to do if my discount code is not working?
Our system can only take 1 discount code per order. For freebies, the discount code only works if the item is added to cart first. If a promotional code does not get sent to you, please email us for details.
Shipping
How long will it take for my order to arrive?
Our products take 3 to 10 business days to make. Then regular U.S. domestic shipping will take another 2 to 5 business days. U.S. express shipping option offers a 2nd-Day Air service by Fedex. International shipments are handled by UPS or Fedex, and usually takes about 2 to 10 business days depending on the destination.
What if I need my order by a certain date?
If you need an order by a certain date, please email us at: hello(at)aftercolor.com with the date needed. We will do our best (but not guaranteed) to prioritize the order.
How are international shipping customs & fees handled?
International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to AFTERCOLOR nor are they set by AFTERCOLOR rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations. We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
What Happens if the package is lost during transit?
If a package is lost during transit, or delivery status stopped updating, please let us know. We will contact the delivery company for an investigation. If the delay was caused by being lost during transit, we will ship out a replacement right away. If the replacement items are no longer available, we will offer a refund.
What Happens if the package cannot be found after delivery?
Most of the time, a lost package can be retrieved. Please contact us if you experience a lost package after delivery. We will do our best to help you find the package. If no package can be located, we will file a claim with the delivery company for further investigation. Usually the delivery company will determine if the package was scanned at the right location. If the delivery company determined that the package was delivered to the wrong address, we will ship out a replacement asap. If the replacement tees are out of stock, we will issue a store credit. However, if the package is determined lost/stolen after delivering at the right location, we will not be responsible for the stolen package.
What to do if I entered the wrong shipping address?
If you noticed the shipping address was incorrect, please email us hello(at)aftercolor.com immediately so we can correct the address before shipment.
However, we will not be responsible if the package was lost due to an incorrect address. If the package was returned to us due to insufficient address, we will contact you for the correct address and ship again. If a substantial amount of shipping charge is involved for the second shipment, we may ask you to cover the second shipment.
Others
What is the best way to contact you?
We handle most of the inquiries by email or contact us page. I (Shirley) usually handle fulfillment and administrative work during daytime. That leaves me reply emails around mid-night CDT. I try my best to reply every day, but when there are a lot of inquiries, it may take me a bit longer to get back to you. We do not handle any customer services through social media.
When was Aftercolor established?
We have been in the t-shirt printing business for over 13 years. Aftercolor.com was launched in 2019 in Rockville, Maryland. We relocated to Katy, Texas in 2022.
What is the core value of your printshop?
At the heart of our printshop is a commitment to quality. This dedication is evident in the craftsmanship of our shirt printing, where attention to detail shines through in every shirt. While rare, occasional imperfections may occur, but we ensure that any issue is promptly and fully resolved.
Customer experience and satisfaction are equally important to us. Our unique and fun designs and packaging is a reflection of this, and we take great care in handling each customer inquiry. We take pride in upholding our core values with integrity from the very beginning.