F.A.Q.

Where are your items made?

All of our items are printed or engraved locally in Maryland, United States.

How do I know what size to order?

Our items are unisex sizing, which means they run a little larger than normal women’s sizes. You can find the size chart here.

How long will it take for my order to arrive?

All of our products are printed to order, meaning we don’t keep an inventory of every SKU available. Your order will take about 1-2 weeks to process. In total you should expect it in about 10-20 business days for U.S. Customers. However, if you need your shirts for a special occasion we suggest allowing at least two weeks in case there are any delays.  

Due to COVID-19, all major carriers are having delays so we are not able to guarantee the delivery time.

How much do you charge for shipping?

We charge shipping fee based on weight and destination of the package. You can simply add the items and calculate the shipping fee in your shopping cart. 

Customs & fees for international package

International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to AFTERCOLOR nor are they set by AFTERCOLOR rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.

We do not refund for lost packages. Please consider adding insurance to your package.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.

Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.

We do not mark packages as a gift.

To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our tiny little business would not be able to handle.  Thanks in advance for your understanding.

How do I track my order?

You will get an email (or text if you signed up with a phone number) once your order ships. If you don’t receive this in a reasonable time frame please send us a message from our contact us page. 

What to do if my package is lost during delivery?

LOST ITEMS

Please note that we are not responsible for any lost items.

We understand that sometimes things can get lost along the way.

If your package was marked as delivered by the mail carrier, but you have not received it, please make sure to double check that you have input the correct address in your initial order. If there is an error, your order is most likely on its way to us and we will ship it right back out to your correct address!

If your address and information are correct, please check with your local post office.15 days after the initial delivery, you will be able to file a missing mail search with USPS. We will need for you to share this search ID in order to assist you further.

 

STOLEN ITEMS

Please note that we are not responsible for any stolen items.

If your package was stolen, please file a mail theft claim with USPS, as well as a complaint with your local police station.

 

FAILED DELIVERY

If your order is returned to us due to failed delivery, we will re-process your order. Please note that we are not responsible for the second shipping fee if the order was returned due to an error on the customer’s part.

 

INCORRECT ADDRESS

As it is the buyer’s responsibility to provide the correct address when placing an order, it is also our responsibility to ship to the address provided to us. Please make sure to input the correct shipping address when placing your order.

If you notify us about the incorrect address before your order has been fulfilled, we will try our best to correct it for you. Please understand it is difficult to guarantee we will be able to modify your order so please email us ASAP after you notice the wrong address was provided.

I need to change my order, what should I do?

Fulfillment is an automated process, so please let us know immediately. There is approximately a 2 hour window which order can be edited prior to production and fulfillment.

Can I cancel my order?

To cancel an order, you must let us know within 2 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.

There is a defect in my order, what should I do?

In the rare event that an order is shipped with a defect, we will offer a free replacement if the defect is reported within 7 days of receiving your order. 

I want to return or exchange my order

All of our items are printed to order meaning we do not keep an inventory; because of this, we cannot offer a return for an outright exchange. If you would like a different size or color, you may return your item within 7 days of receiving your order for store credit. For U.S. returns that exceed $75, the free shipping discount at the original purchase will be deducted ($7.99) from the store credit.

You will be responsible for paying for your own shipping costs for exchanging your item. To begin the return for store credit request, please go to our contact us page.